Refund Policy
RETURNS AND REFUNDS
Our policy lasts 14 days. If 14 days have passed since your purchase and you would like to make a return, please contact us. Unfortunately, beyond this period, we cannot accept refunds or exchanges.
You can return unworn* items within 14 days. They must be returned in their original packaging, with tags attached and in perfect condition.
You can try the items.
*items tried on to check size are not considered worn. We reserve the right to refuse a return if the item is damaged or for hygiene reasons.
There are certain situations where only a partial refund is given: (if applicable)
- Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.
- Any item damaged by the carrier or non-compliant: reimbursement of transport costs upon proof of the shipping slip
- Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post. Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: salam@miss-burkini.com.
Sale or promotional items (if applicable) as well as items mentioned Re-turn are neither exchangeable nor refundable. Only regular priced items are refundable and exchangeable.
Exchanges (if applicable). We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to salam@miss-burkini.com and send your item to: Miss Burkini, 3 rue Roger Courtois, 25200 Montbéliard.
Gifts. If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping. To return your product, you must send it to the following postal address: Miss Burkini, 3 rue Roger Courtois, 25200 Montbéliard.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
CONTACT US
If you have any questions, please contact us by email at salam@miss-burkini.com